Seven Baskets
Privacy Policy
Last updated: May 2025
At Seven Baskets Clothing, we are committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to that data. By using our website, you agree to the practices described in this policy.
✦Information We Collect
Information You Provide
When you place an order, create an account, or contact us, we collect: your name, email address, shipping and billing address, phone number, and payment information. Payment details are processed securely by our payment provider and are never stored on our servers.
Information Collected Automatically
When you browse our website, we automatically collect certain information including your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This is collected via cookies and similar tracking technologies.
Information from Social Platforms
If you interact with our website through Facebook or Instagram (including the Facebook Pixel, social share buttons, or logging in via Facebook), Meta Platforms, Inc. may share certain data with us in accordance with their own privacy policy. This may include your name, email address, and profile information you have made available. We use this data solely to improve your shopping experience and serve relevant advertising.
✦How We Use Your Information
To Fulfill Your Orders
We use your name, address, email, and payment information to process and ship your orders, send order confirmations and tracking updates, and handle returns or exchanges.
To Communicate With You
We may send you emails about your orders, respond to your enquiries, or — if you have opted in — send you marketing emails about new collections, promotions, and updates from Seven Baskets. You can unsubscribe at any time using the link in any email.
To Improve Our Website
We use aggregated and anonymised browsing data to understand how visitors use our site, identify areas for improvement, and optimise our product pages and checkout experience.
For Advertising
We use the Facebook Pixel and similar tools to measure the effectiveness of our advertising, show you relevant ads on Facebook and Instagram, and build lookalike audiences. You can manage your advertising preferences at any time through your Facebook settings.
✦How We Share Your Information
Service Providers
We share your information with trusted third-party service providers who help us operate our business. These include payment processors (Stripe, PayPal), shipping carriers, email marketing platforms, and website analytics providers. These parties are contractually obligated to protect your information and use it only for the services they provide to us.
Meta Platforms (Facebook & Instagram)
We share limited data with Meta Platforms, Inc. through the Facebook Pixel to measure ad performance and deliver relevant advertising. This is governed by Meta's Data Policy. You can opt out of interest-based advertising through your Facebook Ad Preferences.
Legal Requirements
We may disclose your information if required to do so by law, in response to a subpoena or court order, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
We Do Not Sell Your Data
Seven Baskets does not sell, rent, or trade your personal information to any third party for their own marketing purposes.
✦Cookies
What We Use Cookies For
We use cookies and similar technologies to keep items in your shopping cart, remember your preferences, understand how you navigate our site, and deliver relevant advertisements. Some cookies are strictly necessary for the site to function; others are optional.
Managing Cookies
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For advertising cookies related to Facebook, you can also manage preferences in your Facebook Ad Settings.
✦Data Retention
How Long We Keep Your Data
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. Order records are kept for up to 7 years to comply with accounting and tax obligations. Marketing data is retained until you unsubscribe or request deletion. You may request deletion of your data at any time — see the section below.
✦Your Rights
Access and Correction
You have the right to access the personal information we hold about you and to request corrections if any information is inaccurate or incomplete.
Deletion
You may request that we delete your personal data. We will honour your request subject to any legal obligations that require us to retain certain records. See our Data Deletion page for instructions.
Marketing Opt-Out
You may opt out of marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at hello@svnbaskets.com.au.
Data Portability
You may request a copy of the personal data we hold about you in a commonly used, machine-readable format.
✦Security
How We Protect Your Data
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our website uses SSL/TLS encryption. Payment processing is handled by PCI-DSS compliant providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
✦Third-Party Links
External Websites
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
✦Children's Privacy
Under 13
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
✦Changes to This Policy
Updates
We may update this Privacy Policy from time to time. When we do, we will revise the date at the bottom of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
✦Contact Us
Questions or Requests
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to make a complaint about how we handle your personal information, please contact us at hello@svnbaskets.com.au. We aim to respond to all privacy-related enquiries within 5 business days.
Additional Policies
Read our Terms of Service or submit a data deletion request.